Contact Us

We are a UK-based online pet shop and a real team behind every order. Get in touch and we will reply within 1 working day.

Customer support

• General & orders: hello@pawsoneco.co
• Returns: returns@pawsoneco.co
• Privacy & data requests: privacy@pawsoneco.co

Opening hours

Monday to Friday, 9am–6pm (UK time). Closed on UK bank holidays. Emails received outside these hours are answered the next working day.

Business details

Pawson & Co.
Trading name of Elridge Wienke
49 Birmingham Rd
Sutton Coldfield
West Midlands B72 1QF
United Kingdom

This is our trading address and correspondence address — please do not send returns here without a returns confirmation email.

Before you email

Most answers are in our Delivery policy and Returns & Refunds policy.